UPDATE: Monical’s closes restaurant after reports of sick customers

Published: Nov. 28, 2022 at 1:19 PM CST|Updated: Nov. 28, 2022 at 1:52 PM CST
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UPDATE: Monical’s has issued a statement in response to the closure of its Washington franchise.

“Monical’s Pizza has served millions of meals to guests for over 60 years. The foundation of our business is high quality food served safely.

When we learned last week of people feeling ill after visiting our Washington Monical’s restaurant, we contacted the Tazewell County Health Department for guidance. Since then, we have been in continual communication with health officials. We followed their recommendation to close the store while they investigated. The health department has not determined the source of the illness as of this afternoon so we cannot report whether the source was from humans spreading germs or from food. Here’s what we can say. . . during this time, we have performed additional aggressive cleaning, discarded all prepared foods, and reinforced training with our staff on proper food handling. Rest assured that we are meeting the guidelines established by local and state health departments.

The Tazewell County Health Department has approved us to reopen, and we will do so tomorrow, November 29th. We are fortunate to be partnered with the health department during this process. We sincerely apologize for any inconvenience this may have caused our guests and their families and look forward to serving them again soon.”

WASHINGTON (25 News Now) - A local Monical’s pizza franchise is temporarily closed after over 150 suspect cases of foodborne illness.

According to the Tazewell County Health Department, complaints first started coming in Saturday morning, originating from a larger party that had eaten at the restaurant. They said they also knew of other customers who had gotten sick, prompting an investigation from the Department.

This is the first time this has happened at this location, officials say, with no similar reports from other Monical’s locations in the surrounding area. Several of the customers said they ate there last Monday, Tuesday, and Wednesday. IDPH is assisting the Department in running samples and testing to determine what it is that’s causing the illnesses.

Among those claiming to be affected, symptoms include mild nausea, vomiting, and diarrhea, typically recovering within 12 to 24 hours afterwards.

TCHD encourages residents to take preventative measures to protect themselves and their families. That include washing your hands for a full 30 seconds, staying home if you’re sick, and cleaning surfaces around your home with the proper products.

Monical’s is cooperating with the investigation at this time. The restaurant is expected to re-open Tuesday.

This story will be updated.